Episode 510:水桶漏水理論

來源：https://www.bnipodcast.com/2017/06/07/episode-510-leaky-bucket-syndrome/

第510集：水桶漏水理論

教育就像一個會漏水的水桶。剛開始是滿滿的資訊，當培訓其他人的時候，有些資訊就被漏掉了。當他們再去培訓人的時候，更多的資訊被漏掉。這樣一來，之後資訊就剩下一半。

當訊息只剩一半，人們就會加上自己的資訊，也許不是好的訊息。你要把漏洞補起來。最好的方式是寫下每一件事，並建立一個教育培訓員的機制。讓培訓變成可複製的系統。

別讓不願意培訓的人加入分會領導團隊。BNI花很多時間培訓領導團隊。沒有培訓，會員就不能瞭解為什麼BNI系統這麼重要。

若你謹記在心，你的生意會發展得很好。

若你認為分會有一些漏洞，請仔細聽以下這則播客。


資訊由Networking for Success Channel on YouTube提供。

510集完整抄本

Priscilla：
哈囉，大家好。歡迎回到BNI官方播客節目，由Networking for Success Channel on YouTube提供，我們介紹伊凡米勒博士和其他人脈網絡的專家。我是Priscilla Rice，現在在加州柏克萊的Live Oak Recording Studio。現在在線上的是BNI創始人及願景官伊凡米勒博士。哈囉，伊凡，你好嗎？

Ivan:
我很好，Priscilla，我有一個有趣的主題。多年以前，我發現一個跟教育有關狀況，就叫它漏水症狀。一開始你學習的是滿滿的資訊，而當你教其他人該如何做時，漏了一些資訊。當他們再去教其他人時，又有一些資訊被漏掉。

人們在學習時，是建立在自己的認知和能力之上，因此當你接受到第三手，甚至是第四手消息，你只會得到原來完整訊息的一半。也就是說有一半的資訊遺失了，並沒有被忠實傳達。

當這情況發生，人們都怎麼處理呢？嗯，他們開始加上自己的想法。內容失真的問題就出現了。資訊經過傳達變得更完整的狀況，幾乎前所未聞。

而BNI開始的時候，沒有教育培訓員，所以我付出一些代價才學到這個經驗。因為沒有培訓計畫，所以我自己培訓第一代領導團隊，教他們怎麼運作會議。我只跟他們說，做好筆記，這樣你們在培訓他人時可以運用，他們也能再培訓其他人。

我想我在之前的播客中，也討論過這個部分。我記得我去參加BNI會議，參與整個會議過程，我不認為這是BNI會議。我的意思是，太多東西被改掉了。我知道這是BNI會議的原因是，他們都戴BNI名牌，也都稱呼我為創辦人。真的，這是什麼？BNI？

我開始意識到我不能這樣。漏水是很嚴重的問題。就像電話遊戲。剛開始你說了一個句子，然後你小聲跟一個人說，他再小聲跟另一個人說，一個傳一個。不曉得你有沒有玩過這個遊戲，Priscilla，結果很好笑，傳10-15人後，那句話已經跟原來的完全不同了。

Priscilla：
沒錯。

Ivan:
跟原來那個簡單的訊息，差了十萬八千里。因此在教育的過程也是一樣。在這則播客有一張插圖，是Collin Horner製作的。Collin是BNI會員，他做了很多圖片，為BNI做很多事。首先，我要用這個機會謝謝他做了這麼多的圖片。若你有機會，可以去看看他做的圖片。他在Youtube很活躍。推薦你去看看他的作品。

這則播客就有一張很棒的圖，描述漏水症狀。

多年以前，我就知道把洞補起來是很重要的。最好的解決方式是把每件事都寫下來，然後建立一個培訓機制，讓整個系統是一致的。培訓需求可以被替換，重點是整個訊息傳遞需要是完整的。

在培訓的過程，訊息是有缺漏的。若只被傳達一次，漏掉的訊息不會太多。不會有太多人為加上的訊息。把培訓變成可複製的系統，就能把洞補起來。這對BNI很重要。

若你認識想加入領導團隊的人，但他們說我不想培訓，別讓他們加入。因為，首先，他們會錯過很多發生在組織裡的事。而且，他們會依賴他們觀察到的資訊，不是正式培訓來的資訊。那些觀察到的資訊是被過濾過的。

幾年前，有人給我說了一個比喻。他們說”你知道，就像你坐飛機時，想像自己是機師。“”我不想培訓，我知道怎麼開飛機。我很厲害。我不需要被認可什麼的。“你也上不了飛機，對嗎？

嗯，分會領導團隊成員，他們是我們飛機的機師和副機師，個別分會飛機。因此你要確認領導團隊都接受培訓。我們花很多時間準備資料來培訓他們，我們上週討論的主題。上週我們討論來賓培訓。嗯，那也是一個補漏洞的方式。

簡而言之，就是遵照系統，計畫和培訓。當接受培訓的人，收到不完整資訊，他就會加上自己的想法。

我認為BNI成功的原因，在七十多個國家，超過八千個分會，是我們相信終身學習和培訓。

在商業角度，我相信你在培訓他人時，會謹記在心。若你寫下每件事，確認其他人也用相同一致的方式接受培訓，你的生意一定會長紅。

這是我今天想分享的訊息，Priscilla。你有什麼要補充的？我很歡迎喔。

Priscilla：
沒有，我是說。我認為你說得很有道理。

Ivan:
很好，我想聽聽今日觀眾的想法。回去聽我上週的播客。我忘了說，若你在自己分會或其他分會有看到斷章取義的情況，你可以留言說明。補漏洞的其中一個方式就是聽這些播客。

Priscilla：
沒錯。

Ivan:
嗯，你知道，在1985年我成立BNI，跟世界各地溝通的這類科技還不發達。

Priscilla：
是啊。

Ivan:
播客最美妙的地方就是避開每個人。這是一個跟你說話的機會，聽這則播客，訊息直接傳達，沒有經過過濾，訊息沒有遺漏。我想這也是一個補漏洞的方式，讓分會會員聽播客，看我的部落格和資料。

這就是我今天要分享的，Priscilla。非常感謝你。

Priscilla：
嗯，好的，我認為很棒，伊凡。非常謝謝你。我要提醒聽眾這則播客是由Networking for Success Channel on YouTube提供。謝謝你的聆聽。我是Priscilla Rice，我們期待您參與下週BNI官方播客。

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Episode 510: The Leaky Bucket Syndrome

Synopsis

Education is a leaky bucket. You start out with a full bucket of information, but when you train someone else, some of that information leaks out. When they train someone, more information leaks out. By the time you’ve gone through two or three generations, you only have half a bucket.

When the bucket is half-empty, people put their own information in–and it might not be good information. You need to plug the leaks. The best solution is to write everything down and develop a train-the-trainer program. Making training part of a replicable system is the best way to fill leaks.

Never accept anyone onto your chapter’s leadership team who isn’t willing to go to the training. BNI has spent a lot of time making sure that the leadership team gets a good orientation. Without this training, members won’t understand why all the parts of the BNI system are important.

If you keep this in mind as you train employees, your business is much more likely to be scalable.

If you think there might be some leaks in your chapter, listening to this podcast is one way to help fill them.

Brought to you by the Networking for Success Channel on YouTube.

Complete Transcript of Episode 510 –

Priscilla:
Hello everybody and welcome back to the Official BNI Podcast, brought to you by the Networking for Success Channel on YouTube, which features Dr. Ivan Miser and many other networking experts. I am Priscilla Rice, and I am coming to you from Live Oak Recording Studio in Berkeley, California. I am joined on the phone today by the Founder and the Chief Visionary Officer of BNI, Dr. Ivan Misner. Hello, Ivan, how are you today?

Ivan:
I am doing great today, Priscilla, and I have an interesting topic for me. It is a concept that I have really discovered and developed many years ago. It is called the leaky bucket syndrome. It is about education and teaching lifelong learning. All of these things, teaching end education- it’s a leaky bucket process. You start with a whole bucket of information that you develop or acquire and then when you train someone else in how to do something, a little bit of that information leaked out. When they train someone else, when that information is taught to someone else, some of that information leaks out.

The people being taught only get a limited version of the information based on their understanding and their ability to articulate the material so that by the time you are in the third or fourth generation of people passing along information, you only have about half a bucket of information remaining. You have lost half the information, and there is a sense that something is missing.

When that happens, what do people do? Well, they start putting in their own stuff. They start adding stuff because so early something is missing. The problem is it might not be good content. Very rarely does the material improve over time with this process.

Now, I learned this the hard way in BNI because when I started BNI, there really was no train the trainer – there was no training program per se other than I trained the first generation of leadership team people how to run a meeting. I just explained then, “Take good notes and then you train the next generation and then that generation will train the next generation. ”

I think I talked about this with you on a podcast some time ago. I remember going to a BNI meeting. I watched the whole meeting and I would have had no idea it was a BNI meeting. I mean, they just changed so much stuff. I looked at it and the only reason I knew it was BNI was they were all wearing BNI badges and they kept calling me the Founder. Really, it was like is this BNI? What is this?

That’s when I realized that I can’t do that. The leaky bucket is a crazy thing. It was like the telephone game. You start off with a sentence and you do that sentence or statement or store, whatever it is, and you whisper it in somebody’s ear and then they whisper it to somebody else and they whisper it to somebody else. I don’t know if you have ever done that before, Priscilla, but it is hysterical because you know, after 10-15 people, it is completely different.

Priscilla:
Right.

Ivan:
It’s different than the simple message that was given. So the leaky bucket syndrome is a real thing in education. We have a graphic that is with this podcast and the graphic is done by Collin Horner. Collin is a BNI member. He does a lot of graphics. He does a lot of stuff for BNI. First of all, I want to take this opportunity to thank him for all of the work that he does on these graphics. If you have a chance, check out his graphics. He is very active on YouTube. You ought to take a look at the kind of work he does.

But there is a good graphic here of the leaky bucket syndrome.

I learned years ago that it is important to plug these leaks. The best solution is to write everything down and then develop a train the trainer program so that there is consistency in the system. The training needs to be conducted in a way that is scalable so when teaching, your whole bucket basically gets presented to that one person.

Now, will there be leakage from that trainer to the next generation? Yes. But if you are only talking about one generation, not a lot leaks out. They are not going to be substituting a lot of their own stuff. So making the training part of a replicable system is the best way to fill leaks. This is particularly important in BNI.

So if you ever have someone who wants to be on the leadership team, and they say, “Do you ever?” And they say, “Yeah, I want to do the leadership team thing, but I can’t go to training,” do not allow them to be on the leadership team because first of all, they will miss out on anything new that is going on in the organization. And they will be relying strictly on the information that they have observed, no formal training, and it is information that has already been filtered through one layer and we are talking about multiple layers.

Someone gave me a great analogy years ago. They said, ” You know, it is like when you are flying in a plane, imagine that your pilot said, ‘Yeah, I don’t want to go to training. I know how to fly. I am good. I don’t need any recertification or whatever.'” There is no way you would get on that plane, right?

Well, these chapter leadership team people, they are the pilots and copilots of our plane, individual chapter planes. So you want to make sure that your leadership teams go through that training. We have spent a lot of time producing content to help make sure that the person gets good orientation, which was last week’s topic. Last week we talked about a visitor getting a good orientation. Well, that is part of helping to stop the leaky bucket.

That’s following the system, the program and the training. So that is the kind of stuff that happens often when people don’t get the full training. They start pulling things out.

BNI is, I think, as successful as it is today- over 8,000 chapters in more than 70 countries- because we really believe in lifelong learning and training and education.

For you, in businss, I think if you keep this in mind as you train employees. If you write this down and then make sure that people are trained in a consistent manner, your business is much more likely to be scale able than if you are just winging it or training someone to allow them to train someone to allow them to train someone.

So that is my message for today, Priscilla. Do you have anything that you want to add? I welcome it.

Priscilla:
No, I mean, I think you covered it beautifully and it makes a lot of sense.

Ivan:
Great. I would love to hear any comments from the listeners today. And go back and listen to the podcast I did last week. I forgot to mention in that podcast that if you have seen in your chapter or some chapter that you have visited where people are just randomly pulling stuff out of the meeting, I would love to have you comment either here on this one or comment on last week’s podcast where we talked about it. One of the ways to fill the leaks is listening to these podcasts.

Priscilla:
That’s right.

Ivan:
Well, you know, in 1985 when I started BNI, this kind of technology was completely unheard of, to be able to communicate with people around the world. Nobody – it wasn’t in my crystal ball.

Priscilla:
Right

Ivan:
What’s beautiful about things like this podcast is that it bypasses everyone. It is an opportunity to talk to you, listening to this podcast, directly without any filters, without any leakage in the information so that you are getting it directly from me. I think this is one of the really important ways to plug the leaks and one of the reasons why it’s really important for you as members to get your chapter members, your fellow members, to listen to these podcasts, to read my blogs and materials so that everyone is kind of marching to the same drum, so to speak.

That’s all I’ve got for today, Priscilla. Thank you so much.

Priscilla:
Okay, well, I think that’s great, Ivan. Thank you so much. I would just like to remind the listeners that this podcast has been brought to you by the Networking for Success Channel on YouTube. Thank you for listening. This is Priscilla Rice and we look forward to having you join us next week for another exciting episode of the Official BNI Podcast.



原文：https://www.bnipodcast.com/2017/06/07/episode-510-leaky-bucket-syndrome/